Returns & Exchanges
At K9 Ballistics®, we stand behind the durability of our gear and want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your pup, we offer a 30-day return window for items in new, unwashed condition.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return or exchange and print the prepaid shipping label provided via email.
Package Your Gear
Place the items in their original packaging, ensuring all tags are attached and the product is free of pet hair or debris.
Drop Off and Track
Take your package to any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing